Managing Conflicts in a Practice – Self Study Course

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Course Description

CPAs, by nature, work alongside others in a practice to accomplish the services required by their clients. Just like any other career field, there are times when conflict arises in the workplace that needs to be dealt with in a civil, respectful, and safe manner. Managing Conflict in a Practice is a course that will provide an overview of conflict that can occur within a CPAs practice. This course will identify the issues that lead to conflicts between office team members.  This course will also define techniques that can be used to resolve conflicts. Being able to correctly identify conflict before it arises may present an opportunity to diffuse the conflict altogether. This shows the importance of learning the techniques that will lessen conflict and turn these issues into positives for the practice.

Learning Objectives

At the end of this course, students will be able to:

  • Identify the areas in the PMBOK® Guide that address conflict management. 
  • List the common sources of conflict during a project.
  • Recognize the different methods for resolving conflicts.
  • Recognize the five approaches for resolving conflicts defined by the Thomas-Kilman Model.
  • Recognize the six methods defined in the PMBOK® Guide that addresses conflict management.

CPE Credits: 2 CPE for CPAs

Level: Intermediate

Instructional Method: Self-Study

NASBA Field of Study: Management Services

Program Prerequisites: None

Advanced Preparation: None

Revision Date: February 15, 2021