All student complaints will be handled by Colten Christensen, Director of CPE Programs and Administration. You can send complaints to Colten by either using the form on the Contact Us page or sending an email to: firstname.lastname@example.org.
Many issues can be resolved quickly by contacting our customer support representatives. We will try our best to solve your problem. Please give us the opportunity to help you. We have excellent customer support representatives that take pride in helping to solve customer issues and problems.
If we cannot solve you issue and you want to request a refund, this is not a problem. No reason is needed to request a refund. We simply ask that you comply with our refund policies and procedures.
For a CPE Plan
Students may receive a refund within 30 days of a CPE Plan purchase, if you have NOT completed any CPE courses that are available from the CPE Plan and earned CPE credits from any of those courses. Completed courses will not be refunded. Any completed courses taken as part of a CPE Plan will have their individual price subtracted from the CPE Plan’s price.
For Individual Courses
Students may receive a refund within 30 days of purchase, if you have NOT completed a purchased course or courses and earned CPE credits from the course or courses.
How to Request a Refund
You can request a refund by submitting a refund request to our customer representatives. Refund requests must be made in writing. Please use the contact form on the Support page or send an email to: email@example.com. This way we will have a written request that we can respond to in order to verify that the refund was processed. Please include your name, username and the email address on your account. We will reply to your support ticket when the refund has been processed. We try to process all refund requests that same day they are received on days we have office hours. Otherwise, we will process the refund request on the next business day.
You are a valued client and we will make every effort to provide required help, resolve your complaint or issue a refund.