Course Description

In order to better manage and control the relationships within a practice, all practitioners must be emotionally regulated and practice good judgement. Emotional Intelligence is an important skill that should be used by all practice owners and practitioners. How we handle our emotions will have a direct impact on how well we handle problems encountered during a workday. Emotional intelligence will have a direct impact, either positive or negative, when delivering services to your clients. This course will describe how both practice owners and individual practitioners can use emotional intelligence to successfully lead their practice, work more effectively with office staff, and to deliver professional services to clients.

Learning Objectives

At the end of this course, students will be able to:

• Recognize the definition of emotional intelligence.
• Identify the four levels of the emotional intelligence hierarchy. 
• Recognize the techniques that can be used for improving self-awareness.
• Identify your own emotional triggers.
• Recognize the approaches for improving self-management.
• Recognize how relationship management can be used to manage practice employees and reduce conflict.

CPE Credits: 4 CPE for CPAs

Level: Intermediate

Instructional Method: Self-Study

NASBA Field of Study: Management Services

Program Prerequisites: None

Advanced Preparation: None

Revision Date: March 16, 2023