Now that you have finished reviewing all course material, it’s time to take the final exam for this course. In compliance with NASBA rules and regulations, you must score a 70% or higher on this final exam to earn CPE credits for this course. There is an unlimited amount of time available to take the final exam, and you have the option of taking the final exam as many times as needed to pass. Good luck!
Important – You cannot save your answers so please complete the exam before logging off the site. You will get unlimited attempts to pass this exam but the site will display the exam questions without any previous answers each time your re-attempt this exam. The CPE365 staff recommends downloading and printing the final exam PDF from the Course Materials lesson (the first lesson in every Self-Study course) and circling the correct answer as you run across them in the course reading material. This will make entering your answers into this final exam fast and less frustrating.
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Which of the following is defined as the process of tracking the performance of individual office team members and providing feedback on their performance?
Which communication method defines communications that are sent to specific recipients who need to know the information?
What type of communication is defined as a communication style that creates a bridge between diverse practitioners involved in a service, connecting various cultural and organizational backgrounds, different levels of expertise, and various perspectives and interests to achieve the desired outcome?
Which of the following is NOT one of the listening styles available to practice owners?
Conventional listening is used in for which of the following communication styles?
Which of the following listening techniques attempts to control the direction of the conversation?
Both Fight talk and Spite talk conversation styles will typically force the listener into a _______ listening mode
What listening style is listening style is used with search talk and is a technique to get more information?
What listening style engages the talker and encourages him or her to speak freely and fully about his or her experience?
Which step of the attentive listening cycle invites the talker to continue talking in order to provide more information?