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- Identify why interpersonal skills are required in a business environment.
- Describe the four communication styles and identify when each is used.
- Identify the importance of effective listening in a business environment.
- Describe the importance of leadership and supporting a vision for the organization.
- Describe conflict resolution techniques that can be used in a business.
CPE Credits: 3 CPE for CPAs
Instructional Method: Self-Study
NASBA Field of Study: Management Services
Program Prerequisites: None
Advanced Preparation: None
Revision Date: April 1, 2022
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