Course Individually
Course Description
Communication is a crucial skill for all CPAs. Practitioners must be able to actively communicate with both the people they work around, as well as their clients. A key component to communication is being able to effectively listen to others while leading and working as a team. Effective Listening Styles for CPAs is a webinar that will define different listening styles and skills that can be used by practice owners and practitioners to improve practice communications with office staff members and their clients.
We provide a Subject Matter Expert (SME) to answer any questions you may have during this session. SMEs are available from 8am to 7:30pm Central Time. This course should only be taken during SME hours.
Learning Objectives
At the end of this webinar, students will be able to:
- List the four listening styles available to practitioners.
- Identify the characteristics for conventional listening.
- Recognize the characteristics for evaluative and reactive listening.
- Recognize the characteristics and benefits for explorative listening.
- Recognize the steps in the attentive listening cycle.
CPE Credits: 1.5 CPE for CPAs
Level: Intermediate
Instructional Method: Group Internet Based
NASBA Field of Study: Management Services
Program Prerequisites: None
Advanced Preparation: None
Revision Date: April 1, 2022
